2021 AI/ML Transformed
Hyperautomation
What Gartner Predicted
“
Disciplined approach to rapidly identifying, vetting, and automating as many business and IT processes as possible using AI, RPA, and other technologies.
3
Prediction Accuracy
3/5
Described RPA + AI automating business processes via a disciplined, tool-chain approach. Enterprise RPA investments grew but ROI was often disappointing. The real automation leap came from LLM-based agents — a fundamentally different technology than the RPA pipelines Gartner described.