2021 Platform Mainstream
Anywhere Operations
What Gartner Predicted
“
An operating model designed to support customers everywhere, enable employees everywhere, and manage the deployment of business services across distributed infrastructure.
3
Prediction Accuracy
3/5
COVID had already forced remote work by the time this prediction was published (finalized in late 2020). Describing what was already happening is observation, not prediction. Directionally right but not prescient.