2020 UX Niche
Multiexperience
What Gartner Predicted
“
Users would interact through multisensory and multimodal experiences spanning wearables, AR/VR, conversational interfaces, and traditional screens.
2
Prediction Accuracy
2/5
Predicted multisensory experiences spanning wearables, AR/VR, and conversational interfaces. Wearable and AR/VR interaction remained niche. Conversational AI succeeded, but via LLMs — an entirely different technology than the NLP chatbots Gartner described. The term 'multiexperience' itself never caught on.